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1. I did not receive a validation email (for my account or my URL Contact email addresses).
2. I cannot login due to an unvalidated account.
3. I validated my account but I am not receiving any link requests.
4. I changed an email address, but your system still shows my old address.
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I did not receive a validation email (for my account or my URL Contact email addresses).
There are two primary reasons why you would not have received a validation email from us.
1. The email was entered in our system with a typo.
Corrective action - send an email from the email address you used to sign up to validation@monsterlinkswap.com. You will need to include the url(s) you entered and the password you used. We will then complete your account and reply to your email.
If you used more than 1 email to signup (multiple url contact emails) then we need to receive an email from each of the addresses that did not receive a validation email from us.
2. You have spam protection which is blocking our email from reaching you.
Corrective action - make sure email from MonsterLinkSwap.com and MonsterLinkSwap.net can get through to your email account. To get your account validated, you will need to send an email from the email address in question to validation@monsterlinkswap.com. You will need to include the url(s) you entered and the password you used.
If you used more than 1 email to signup (multiple url contact emails) then we need to receive an email from each of the addresses that did not receive a validation email from us.
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I cannot login due to an unvalidated account.
You should have received an email at your primary email address - the address you used for your account when you signed up. If you did not receive this email, see question 1.
If you did receive this email, you will need to follow the instructions in that email to complete your account setup.
If you signed up with more than 1 email address, you should receive 1 email at each unique email address you used. You will need to go through the verification process in each of those emails.
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I validated my account but I am not receiving any link requests.
The primary reason for this is that you used different email addresses for your URL Contact and your primary account address. In this case, you would have validated your primary account address, and can thus login, but you have not yet validated your URL Contact email address. You should have received a validation email at both addresses. If you did not receive this email, see question 1.
If you did receive this email, you will need to follow the instructions in that email to complete your account setup.
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I changed an email address, but your system still shows my old address.
If you changed your email address to an address we already have on file, then you should have no issues with the change (it should be effective instantly).
If you changed the address to an address we did not have on file, then we send a validation link to your new email address. If you did not receive this email, see question 1.
If you did receive this email, you will need to follow the instructions in that email to complete the change.
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